ASPEN 30 IceDrive 12V 34-Quart Dual Zone Portable Refrigerator

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@wandersun.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@wandersun.co. 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@wandersun.co.

Order Confirmation: As soon as you place your order, we will pre-authorize your card and adjust the product stock. Your order will be shipped within 5 business days after we've confirmed and processed the payment. If there is any delay, such as an item on backorder, the pre-authorization will be void, and we will contact you to let you know.

Order Delivery: Once your order has been placed and your payment has been processed successfully, your order will be shipped within 5 working days from a warehouse facility. We’ll send you tracking details by email within 24 hours of your order being shipped. Orders are typically delivered between 2-7 business days from the moment they leave the warehouse. In the event you have not received tracking details within 6 business days, please contact us by email at contact@wandersun.co so that we can best assist you.

Damages: We ask that you thoroughly inspect all items upon delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to contact@wandersun.co so that we can open an insurance claim on your behalf.

Cancellations & Refunds: Any orders canceled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs required to return the item. Any refund can only be issued using the same payment method used to place the order.

LIMITED WARRANTY AND WARRANTY DISCLAIMER
BougeRV provides a limited warranty policy for the following products sold, ensuring the absence of defects in materials, workmanship, and performance during the warranty period. The warranty period begins on the day of purchase, and the basic warranty duration varies for different product types. This warranty duration reflects commitment to quality and customer satisfaction for all products within their respective warranty timelines. Please refer to the product documentation or contact Wandersun customer service for the exact warranty period applicable to your product. contact@wandersun.co

Please note the following:
1. Warranty applies to purchases made on the BougeRV USA website (www.bougerv.com).
2. Only the original buyer is eligible for warranty coverage.
3. A proof of purchase must be presented for any warranty claim.
4. Approved warranty returns should be sent to BougeRV within 7 days; contact us for possible extensions.
5. For products within the warranty period but have been used for more than one year, there may be a charge for replacing with a new product. Please refer to Article 2 of LIMITED REMEDIES for details.
6. The customer must cover return shipping costs to BougeRV and provide the tracking number.
7. For solar accessories (e.g., extension cables, brackets, tool kits, etc.) and refrigerator accessories (e.g., refrigerator bags, adapters, etc.), please contact customer service within 7 days of receipt for any quality issues. Returns or exchanges will not be accepted after this period.

For clarity and without limiting the scope, the following conditions do not constitute defects in material or workmanship:
1. Normal wear and tear and/or required maintenance occurring during normal use.
2. Damage caused by improper handling, storage, assembly, installation, or inadequate lubrication, or failure to perform necessary maintenance.
3. Damage resulting from misuse, abuse, unauthorized modifications or alterations, accidents, acts of nature, or external forces.
4. Intentional damage.
5. Cosmetic damage, including but not limited to scratches, abrasions, and discoloration that do not affect the functionality of the product.